The hospitality industry is highly competitive and fast-paced, meaning peak efficiency is of prime importance. Given the pandemic, it’s now more important than ever for hotels to create a safer environment for their guests. Patrons have higher expectations which means you have to come up with ways to boost your hotel’s operational efficiency.
However, given the tasks that are to be managed, it can be difficult for a hotelier to juggle everything while ensuring completion of daily admin tasks as they strive to keep their guests happy.
At Doorway Services, we have compiled a list of our top tips that will help enhance your operational capabilities while ensuring that everything runs smoothly!
Let’s take a look!
1. Daily Task Automation for Improved Team Focus
Being accountable is a crucial element of performance enhancement. Your teams may be aware of their responsibilities and what’s expected of them but it will help if you distribute these duties and assign ownership. This way, you know everyone will focus on specific tasks during the day.
When looking for ways to boost your hotel’s operational efficiency, using tech and hotel audit software will help. With this automation, you can ensure that your guests are the centre of your attention as your duties revolve around ensuring their satisfaction.
Plan and assign recurring tasks like property maintenance, housekeeping and food safety checks as often as required. The responsible team can be alerted automatically via emails or text messages when a certain check is due or has been missed.
With automation, you ensure that teams are focused on meeting standards as they strive to maintain operational efficiency at all times.
2. Invest in Your Staff
Employees are perhaps the most valuable asset of your business and this cannot be truer for the hospitality industry. If a team member is not provided with adequate training or is unhappy, they are more likely to make mistakes. This, in turn, can disrupt your daily operations and slow you down. It can potentially lead to a guest being disgruntled which of course, won’t be good for business. The bottom line – you have to avoid operational issues and unhappy guests at all costs.
The simple solution for this is to ensure that you invest in key business areas as you train your staff properly and sufficiently so they are aware of their responsibilities. Ensure that each department understands its objectives and has the required resources and capabilities to achieve all their goals.
A strategic operational plan outlines the expected standards for each department while highlighting performance requirements, duties and responsibilities for the staff along with work schedules. When you look for ways to boost your hotel’s operational efficiency, this can be extremely beneficial for your business.
3. Create an Effective Management Process
Identifying problems and getting them fixed before they affect your guest in any way is a top management concern. But, when there’s a gap between checks being performed and managers assessing the end result, issues seem to linger. When problems are not addressed, they are likely to take a backseat and eventually be forgotten. This is bound to happen especially when your hotel doesn’t have a centralised management process that can keep track of issues.
For instance, if there are problems with the automatic doors installed in your hotel, these have to be repaired quickly without any delays. Similarly, you will benefit from using hotel audit software that can help you solve other issues in real-time. You can keep an eye on the status of the action plan used to address the various problems that arise. With the help of automated software programs, you can communicate via a portal and assign tasks to staff, set due dates, conduct discussions and resolve issues proactively.
The primary benefit here is that management is centralised which means all concerns and aspects of hotel management are highly focused. This means managers have a clear understanding of all the priorities and tasks at hand.
Boost Your Hotel’s Operational Efficiency with Doorway Services
As entrances and exits are as important as ever, the automatic door installers at Doorway Services can assist you in installing bespoke business doors! With our impressive track record, we help deliver results that exceed your expectations and improve your overall performance and operational efficiency.
Get in touch with us today for automatic door installation and repair!