Queue management systems, people waiting with their shopping carts in a queue

The Importance of Using Queue Management Systems

Being British, we do love a queue, but let’s be honest, they are annoying. However, when effectively managed, they present an opportunity to keep customers in line (pun intended) as you build a positive business image. 

The question of how to best manage queues is not something new. Businesses today understand that well-designed queue management systems can significantly impact the way any service-based organisation caters to its clientele. 

This is even more relevant today with the ongoing pandemic. It’s important for businesses to make the most of technology and install measures that enable social distancing

Smart queue management systems along with robust traffic flow solutions can help businesses stay on top of issues that arise through queuing. 

Let’s take a look at just how important queuing management systems are!

Control Customer Queues

Nobody likes waiting but queues are unavoidable. With queue management systems, you can manage foot traffic effectively in your store while ensuring that customers wait comfortably without getting too ruffled. 

When customers get an estimate of how long they are likely to wait, it gives them peace of mind knowing that their spot won’t be taken by somebody else. When your customers are happy with the service you provide, they will come back for repeat purchases. On the other hand, you can benefit from the word of mouth marketing they’ll do on your behalf.

When your customers are happy and relaxed, it will lead to increased revenues and profitability. 

Staff Satisfaction

Your store staff will be at ease as customers won’t be overwhelming them by crowding their counters. This means your staff will be able to cater to your customers in a relaxed and controlled environment. Happy employees are more productive which inevitably leads to the customer having a positive experience in your store. 

Enhance the Quality of the Service You Provide

Now that you have staff that is happy and relaxed, you can expect them to provide a great service to your customers. The queue management systems integrated into your automatic business doors will assist you in keeping track of the footfall you receive along with staff performance metrics. If any issues arise at the service level, these are brought to your attention immediately. 

This way you can solve issues in real-time as your store managers keep tabs on live statistics. If need be, they can assign more manpower to attend to something that can help reduce wait times significantly. 

Streamline Store Expenses

With automatic doors (sliding and swinging) and an intelligent customer management system at your disposal, you will be able to keep track of the customer flow in real-time. These systems are capable of predicting customer queues based on historic data records. These records enable managers to make plans in advance and make the most of the available resources. 

For instance, if system statistics show that customer queues start building up only after 11 am, then the staff from the counter can be assigned to some other tasks till its time for them to go back to their counters.

Customer Feedback

Customer is king you’d definitely want to know their thoughts about their store experience. Queue management systems come with customer feedback devices attached so that customer feedback can be received immediately. The findings from this data can be used to further improve your services and products. 

Internet and Mobile Queuing

To get the most out of products and services you offer, customers today are making the most of the internet through their smartphones, laptops, desktops and tablets. Queue management systems make it easier for customers to get in line!

Using queuing apps on their phone, customers can now get in the queue even before they leave their homes. They can secure an appointment for various services over the internet. This means they do not have to wait long for their turn which in turn adds to their quotient of customer satisfaction. 

Call Doorway Services for Smart Business Door Installation and Repair

To maximise the benefits of your queue management systems, its important to install sleek automatic doors that can assist you in regulating and managing the foot traffic in your store.

The professional door installers at Doorway Services are just the people for the job. We ensure that you get the most out of your entrance and exits while keeping your customers safe. 

Get in touch with us today to find out more about door repairs and installation!

Image of icicles representing extreme weather perfect for business door installation

Why Choose Business Doors That Can Withstand Extreme Weather Conditions

Over the past few weeks, we have experienced extreme weather conditions that switches from cold to hot and vice versa as well as unusually heavy rain. This means businesses should be prepared to tackle the changes in temperature so that their profits don’t take a nosedive. One aspect that will greatly help in keeping your business open is a robust and sturdy business door. It can withstand the ever-changing weather conditions very well. 

At Doorway Services, we will help ensure that your business is up and running. Whether it’s the snow or the sun or a heavy downpour, our business doors will ensure that the weather is kept out of your workplace and your business functions are as smooth and secure as ever! Moreover, we undertake business door repair that will ensure safe access to your commercial building. 

In this piece, we have discussed why you should choose business doors that can withstand extreme weather conditions.

The Constant Change in Temperature

Over summer, doors and frames experience thermal expansion which makes the material of the door swell. This makes it tough for the door to fit in the frame. Moreover, your commercial door can experience thermal bowing. This is when the sun exposure from one side of the door and the cool indoor air on the other, come together and cause the door to bow in the direction of the sun. 

On the other hand, low temperatures can make the doors and their frames shrink making them vulnerable enough to crack over time and become more brittle. This is known as thermal contraction and wood is the primary example here.

The Effects of Weather

When choosing business doors, the weather definitely counts for a lot, but it is not the only consideration. The commercial doors you install have to withstand hail, snow, ice, rain and the sun. If it was just one element over a small period of time, it would barely affect your door. But imagine week after week of the same climate or, consistent but extreme changes in the weather. It will certainly have an impact on your commercial entrance doors. 

Constant exposure to the sun can give a faded look to the door’s finish. Moreover, humidity (which is not dependent on season) can put a lot of stress on materials like wood and make it either expand or contract.

At Doorway Services, we offer commercial door repairs service to reverse the effects of harsh weather. 

So, What are My Options with Business Doors?

A business door that’s robust and sturdy is made of fortified or coated steel that is capable of withstanding harsh weather conditions. This means that these commercial front doors are highly durable and will last for a long time. At Doorway Services, we install weather seals to our doors which adds an added layer of protection from the elements of the weather.

We will help you choose a door that has a robust finish and offers excellent weather resistance and durability. You should opt for a lighter shade as it will help fight thermal bowing, not to mention it won’t fade easily. 

Best Commercial Shop Doors for Extreme Weather

Dane Shutters

Apart from providing top-notch security, Dane shutters also provide excellent protection against constant changes in the weather. The insulation on these shutters not only protects your commercial building from the outdoors but also reduce the heat and energy loss from within the property. 

Steel Doors

As the name suggests, steel doors are extremely sturdy, hence weather resistant and they are suitable for businesses across industries. Our steel doors are manufactured from galvanised stainless steel with a zinc coating adding to their overall resistance. 

If you’d like to know more about installing weather-resistant business doors, get in touch with us today!

image of a stacked warehouse representing the choosing of the right door for your warehouse

How To Choose The Right Door For Your Warehouse

Choosing the right door for your warehouse will depend on a number of different aspects. It will depend on what you store inside, how people gain access within your facility, the kind of foot traffic you receive and much more. 

In this piece, we will discuss how these factors come together to influence how you choose the right door for your warehouse. 

Storage Aspects

In most cases, what you store within your warehouse won’t affect the type of business door you’ll need. However, in some cases, you might require a very specific type of door depending on the characteristics of the products stored within. 

For instance, if you store liquids or organic food products in your warehouse, then there’s a chance that the goods might either freeze or spoil. This is why maintaining a certain level of temperature to avoid the freezing of liquids and the spoiling of perishable items is essential. Here, automatic doors and steel doors would be the perfect option. 

Similarly, if you store highly flammable products in your warehouse, having fire doors installed is ideal. 

Weather and Location

If your warehouse is located in a residential area, a lot of noise emanating from your surroundings can be disturbing. This is why having insulated doors are perfect to keep the noise pollution at bay. 

Every time that your door opens and closes, you lose heat from within the facility. This can then result in more energy consumption to restore the temperature back to normal. If temperature is of great importance in your facility, consider installing high-speed automatic doors that’ll take less time to open and close, preventing loss of heat in the warehouse. 

With high-speed swing and slide doors, the products you store in the warehouse will be protected. Moreover, in the colder months, these doors can help maintain comfortable temperatures for working staff who rely on boilers and heaters to stay warm.

Ease of Accessibility

We have seen how high-speed automatic doors are great for preventing heat loss. At the same time, these industrial doors are ideal in warehouses where frequent regular access is required. For fast-paced businesses involving several deliveries and collection on a daily basis, time that’s spent waiting for doors to open and close can accumulate and waste hours over the course of the day. So having doors that provide speedy accessibility is of utmost importance for fast-moving businesses. 

If you house goods and products of high value, it will be worth installing high-security Dane shutters to avoid unwanted access. Additionally, you can have a separate pedestrian access.

Adopt a Bespoke Approach

With business doors, you can’t adopt a ‘one size fits all’ approach. Depending on the specifications of your facility, every warehouse door will be constructed in a manner that’s unique to the premises. At Doorway Services, we design and provide a range of options that are bespoke to your business needs that results in the perfect fit!

Our experienced team is hands-on in providing you with the best business door advice and service. We also provide business door repair and maintenance service to ensure that it performs well always!

So get in touch with us today and choose the right door for your warehouse!