Queue management systems, people waiting with their shopping carts in a queue

The Importance of Using Queue Management Systems

Being British, we do love a queue, but let’s be honest, they are annoying. However, when effectively managed, they present an opportunity to keep customers in line (pun intended) as you build a positive business image. 

The question of how to best manage queues is not something new. Businesses today understand that well-designed queue management systems can significantly impact the way any service-based organisation caters to its clientele. 

This is even more relevant today with the ongoing pandemic. It’s important for businesses to make the most of technology and install measures that enable social distancing

Smart queue management systems along with robust traffic flow solutions can help businesses stay on top of issues that arise through queuing. 

Let’s take a look at just how important queuing management systems are!

Control Customer Queues

Nobody likes waiting but queues are unavoidable. With queue management systems, you can manage foot traffic effectively in your store while ensuring that customers wait comfortably without getting too ruffled. 

When customers get an estimate of how long they are likely to wait, it gives them peace of mind knowing that their spot won’t be taken by somebody else. When your customers are happy with the service you provide, they will come back for repeat purchases. On the other hand, you can benefit from the word of mouth marketing they’ll do on your behalf.

When your customers are happy and relaxed, it will lead to increased revenues and profitability. 

Staff Satisfaction

Your store staff will be at ease as customers won’t be overwhelming them by crowding their counters. This means your staff will be able to cater to your customers in a relaxed and controlled environment. Happy employees are more productive which inevitably leads to the customer having a positive experience in your store. 

Enhance the Quality of the Service You Provide

Now that you have staff that is happy and relaxed, you can expect them to provide a great service to your customers. The queue management systems integrated into your automatic business doors will assist you in keeping track of the footfall you receive along with staff performance metrics. If any issues arise at the service level, these are brought to your attention immediately. 

This way you can solve issues in real-time as your store managers keep tabs on live statistics. If need be, they can assign more manpower to attend to something that can help reduce wait times significantly. 

Streamline Store Expenses

With automatic doors (sliding and swinging) and an intelligent customer management system at your disposal, you will be able to keep track of the customer flow in real-time. These systems are capable of predicting customer queues based on historic data records. These records enable managers to make plans in advance and make the most of the available resources. 

For instance, if system statistics show that customer queues start building up only after 11 am, then the staff from the counter can be assigned to some other tasks till its time for them to go back to their counters.

Customer Feedback

Customer is king you’d definitely want to know their thoughts about their store experience. Queue management systems come with customer feedback devices attached so that customer feedback can be received immediately. The findings from this data can be used to further improve your services and products. 

Internet and Mobile Queuing

To get the most out of products and services you offer, customers today are making the most of the internet through their smartphones, laptops, desktops and tablets. Queue management systems make it easier for customers to get in line!

Using queuing apps on their phone, customers can now get in the queue even before they leave their homes. They can secure an appointment for various services over the internet. This means they do not have to wait long for their turn which in turn adds to their quotient of customer satisfaction. 

Call Doorway Services for Smart Business Door Installation and Repair

To maximise the benefits of your queue management systems, its important to install sleek automatic doors that can assist you in regulating and managing the foot traffic in your store.

The professional door installers at Doorway Services are just the people for the job. We ensure that you get the most out of your entrance and exits while keeping your customers safe. 

Get in touch with us today to find out more about door repairs and installation!

image of shipment containers representing supply chain of a business

Six Ways Businesses Can Take Care of Their Supply Chain During a Pandemic

When things work out as planned, it feels as if you are on the right track!

For example, customers walk into a store and immediately find what they were looking for or they place an order online and receive the delivery within a couple of days.

Customers have become used to this level of comfort offered by most businesses. However, when supply chains are disrupted due to local and global events like the COVID-19 pandemic, established processes can go right out the window.

Supply chain disruptions tend to be challenging for both businesses and customers. This makes it crucial to have a disaster recovery plan in place to ensure business continuity.

At Doorway Services we have put together a list of 5 ways you can address the supply chain issues during a pandemic.

Let’s take a look!

1. Be Transparent with Your Customers

At Doorway Services, we firmly believe that open communication with customers is key at a time when observing social distancing is crucial. 

You have to be transparent about the waiting period and the reasons for the delay. This will ensure that your customers are on the same page as you are. If you are running out of stock, have changed the delivery speed, or are reducing the number of purchases, share the details with your customers as soon as possible.

Your communication doesn’t have to be limited to just your customers. Make sure you are consistently in touch with your team and other distribution partners as well to ensure that the supply chain is as smooth as it can be. 

2. Analyse Every Critical Element of Your Supply Chain

Present supply chains have a ‘one-size-fits-all’ design, assuming that materials are available for production on a global scale. Though it has created an inexpensive ‘Cost to Serve’ model, the current pandemic has thrown a huge curveball on the logistics industry.

As a business, you need to figure out what’s necessary for workflow continuity along with the origin of supply. You also have to streamline the capacity of your supply chains with dynamic operational capability.

For instance, for an automatic door installation company such as ourselves, we’ve had to look at diversifying our product range to meet demand, whilst also ensuring we don’t compromise quality. 

When you stick to a single source to reduce your expenses, it affects your customers as they aren’t directly linked to the vendor; but you are. To avoid this, consider looking for suppliers situated at various locations to easily reroute your shipments.

3. Evaluate Stock Availability

It is important to have a complete list of your available stock at all times! Having a comprehensive understanding of your inventory is crucial especially when the supply chain has disruptions to deal with.

It will be a good idea to physically check the available stock and audit not just the number of completed products, but also the required spare parts and components to ensure your production is up and running!

4. Determine Logistical Flexibility

You have to be flexible now more than ever.

Determine the areas where it’s possible for you to hit the brakes and opt for an alternative delivery channel or slower delivery time.

This also takes you back to the significance of open communication. Ensure that you’re reinforcing the bond with your suppliers and appreciating the efforts they have been putting in to help you maintain business efficiency.

5. Adopt a People-First Approach

As a business owner, it is essential to have a people-first approach, especially during this period of uncertainty. As far as the supply chain is concerned, you need all hands on deck. Irrespective of whether you’re an automatic door supplier or essential service provider, the safety and health of your customers and employees has to be prioritised.

Allow your employees to work from home wherever possible and execute a proper communication plan within your company. This will ensure your staff is well-informed which means you can prevent major supply chain disruptions. Prepare your suppliers for the work procedures so they are ready to deal with the surge in demand that’s likely to happen once things go back to normal.

6. Plan Your Response Beforehand to Steer Through Disruptions

Local and global events as a result of the COVID-19 pandemic are unpredictable. It is therefore important to have a long term plan in place as it helps you cushion the impact of Coronavirus and other similar crisis.

As a business, you need to have a contingency plan in place as you carefully assess the potential risks at hand. This way, you will be more than prepared to stabilise business functions as you adjust to the new normal!

Similarly, once the pandemic is behind us,  we all will have to embrace innovative ways to ensure business continuity and the safety of your employees. You can get automatic sliding doors installed by professional door installers, as this will help curb the spread of COVID-19 and other diseases. 

Doorway Services for Commercial Door Installation

We are professional commercial door suppliers and installers offering bespoke services to businesses of all sizes.

Give us a call now, to know more about the door installation, servicing and repair services we offer!