Queue management systems, people waiting with their shopping carts in a queue

The Importance of Using Queue Management Systems

Being British, we do love a queue, but let’s be honest, they are annoying. However, when effectively managed, they present an opportunity to keep customers in line (pun intended) as you build a positive business image. 

The question of how to best manage queues is not something new. Businesses today understand that well-designed queue management systems can significantly impact the way any service-based organisation caters to its clientele. 

This is even more relevant today with the ongoing pandemic. It’s important for businesses to make the most of technology and install measures that enable social distancing

Smart queue management systems along with robust traffic flow solutions can help businesses stay on top of issues that arise through queuing. 

Let’s take a look at just how important queuing management systems are!

Control Customer Queues

Nobody likes waiting but queues are unavoidable. With queue management systems, you can manage foot traffic effectively in your store while ensuring that customers wait comfortably without getting too ruffled. 

When customers get an estimate of how long they are likely to wait, it gives them peace of mind knowing that their spot won’t be taken by somebody else. When your customers are happy with the service you provide, they will come back for repeat purchases. On the other hand, you can benefit from the word of mouth marketing they’ll do on your behalf.

When your customers are happy and relaxed, it will lead to increased revenues and profitability. 

Staff Satisfaction

Your store staff will be at ease as customers won’t be overwhelming them by crowding their counters. This means your staff will be able to cater to your customers in a relaxed and controlled environment. Happy employees are more productive which inevitably leads to the customer having a positive experience in your store. 

Enhance the Quality of the Service You Provide

Now that you have staff that is happy and relaxed, you can expect them to provide a great service to your customers. The queue management systems integrated into your automatic business doors will assist you in keeping track of the footfall you receive along with staff performance metrics. If any issues arise at the service level, these are brought to your attention immediately. 

This way you can solve issues in real-time as your store managers keep tabs on live statistics. If need be, they can assign more manpower to attend to something that can help reduce wait times significantly. 

Streamline Store Expenses

With automatic doors (sliding and swinging) and an intelligent customer management system at your disposal, you will be able to keep track of the customer flow in real-time. These systems are capable of predicting customer queues based on historic data records. These records enable managers to make plans in advance and make the most of the available resources. 

For instance, if system statistics show that customer queues start building up only after 11 am, then the staff from the counter can be assigned to some other tasks till its time for them to go back to their counters.

Customer Feedback

Customer is king you’d definitely want to know their thoughts about their store experience. Queue management systems come with customer feedback devices attached so that customer feedback can be received immediately. The findings from this data can be used to further improve your services and products. 

Internet and Mobile Queuing

To get the most out of products and services you offer, customers today are making the most of the internet through their smartphones, laptops, desktops and tablets. Queue management systems make it easier for customers to get in line!

Using queuing apps on their phone, customers can now get in the queue even before they leave their homes. They can secure an appointment for various services over the internet. This means they do not have to wait long for their turn which in turn adds to their quotient of customer satisfaction. 

Call Doorway Services for Smart Business Door Installation and Repair

To maximise the benefits of your queue management systems, its important to install sleek automatic doors that can assist you in regulating and managing the foot traffic in your store.

The professional door installers at Doorway Services are just the people for the job. We ensure that you get the most out of your entrance and exits while keeping your customers safe. 

Get in touch with us today to find out more about door repairs and installation!

image of students sitting in a classroom representing how schools can create a safer environment for their students

How to Create a Safer School Environment for Students

While returning to school is crucial for children’s academic development, it’s equally important for the staff in education settings to make sure the health and safety of their students is the top priority.

That said, staff members of the faculty will have to ensure that all the vital government-issued guidelines and other precautionary measures are in place to create a safer learning environment. That way, school leaders not only minimise the risk of transmission but also make sure all students receive a high-quality education.

Schools will have to be prepared for the possibility of a local lockdown while having a plan in place to not disrupt the learning process.

With that in mind, at Doorway Services, we’ve compiled a list of our top 8 tips to help you create a safer school environment.

Closely Follow the Government-Issued Guidelines

As schools are expected to welcome all students back this autumn, the government, with advice from Public Health England (PHE), has prepared a set of guidelines that every educational institution has to follow in order to reduce the risk of COVID-19 transmission.

By following these principles and maximising strict adherence to control measures, education leaders can keep their students safe while effectively minimising various health risks.

Place Physical Distancing Stickers on the Floor

In a busy school, implementing social/physical distancing can be a tad difficult but faculty members need to take advantage of the available resources and create a safer environment for both students and staff.

One of the best ways to ensure that your students are adhering to the 2-metre rule would be to place foot stickers on the floor.

You could also post signages in corridors and other communal areas to effectively communicate the social distancing measures and make sure everyone is following it properly to create a safer school environment.

Avoid Conducting Assemblies

Although it might be tempting to gather all the students and staff in one place, in the current situation, conducting assemblies is a big no!

Rather than crowding everyone in one spot, you could pass on crucial information through regular announcements or on virtual school groups. 

This will not only help you avoid the need for assemblies but also ensure the necessary messages are being delivered at the right time and to the right people.

Space Out the Opening Time

Staggering the opening time is another effective way to create a safer school environment for your students. By doing so, you can avoid a huge influx of children entering the school at the same time.

You could try spacing out the opening time as per the year group. This will ensure that social distancing is being maintained between your students, as advised by the official authorities.

Stock Up on Hand Sanitisers

As a school leader, it’s your responsibility to ensure proper hygiene and cleanliness are being maintained throughout the premises, and that every student and teacher is adhering to it.

That said, make sure you have enough soap, hand sanitisers, and other safety and cleanliness essentials in place. You should also hang handwashing posters wherever possible.

Install Automatic Doors

We all know the guidelines around the transmission of germs through surfaces, and we all know manual doors require your staff and students to use their hands to open them, and the one thing that you need to avoid during this time is physical contact with surfaces that are likely to transmit the virus.

To eliminate pushing open a door with bare hands, why not install commercial automatic doors in your school?

This will not only create a safer environment but also curb the risk of virus transmission in your institution.

To find out more about automatic door installation and other repair services, contact a professional door supplier like Doorway Services today!

Provide Your Staff With Special Training & Protective Gear

Since there’s still a lot we don’t know about the virus, it’s better to offer special training to all your staff and ensure that the entire school is being thoroughly cleaned and sanitised.

Additionally, you also need to offer them protective gear like masks, gloves, and safety visors.

However, PPE (Personal Protective Equipment) might be required only in specific situations.

To Sum Up

Reopening the school might seem overwhelming, and whilst there’s no possible way to ensure a risk-free environment, it’s best to adhere to the guidelines set by the government.

Contact Doorway Services for Commercial Door Installation

To create a safer school environment for your students, installing an automatic door is extremely important.

If you’re looking for a professional door installation company, then get in touch with our team today!

a beautiful & architectural hotel lobby representing how you can boost your hotel's operational efficiency

Our Top Tips to Boost Your Hotel’s Operational Efficiency

The hospitality industry is highly competitive and fast-paced, meaning peak efficiency is of prime importance. Given the pandemic, it’s now more important than ever for hotels to create a safer environment for their guests. Patrons have higher expectations which means you have to come up with ways to boost your hotel’s operational efficiency. 

However, given the tasks that are to be managed, it can be difficult for a hotelier to juggle everything while ensuring completion of daily admin tasks as they strive to keep their guests happy. 

At Doorway Services, we have compiled a list of our top tips that will help enhance your operational capabilities while ensuring that everything runs smoothly!

Let’s take a look!

1. Daily Task Automation for Improved Team Focus

Being accountable is a crucial element of performance enhancement. Your teams may be aware of their responsibilities and what’s expected of them but it will help if you distribute these duties and assign ownership. This way, you know everyone will focus on specific tasks during the day. 

When looking for ways to boost your hotel’s operational efficiency, using tech and hotel audit software will help. With this automation, you can ensure that your guests are the centre of your attention as your duties revolve around ensuring their satisfaction. 

Plan and assign recurring tasks like property maintenance, housekeeping and food safety checks as often as required. The responsible team can be alerted automatically via emails or text messages when a certain check is due or has been missed. 

With automation, you ensure that teams are focused on meeting standards as they strive to maintain operational efficiency at all times. 

2. Invest in Your Staff

Employees are perhaps the most valuable asset of your business and this cannot be truer for the hospitality industry. If a team member is not provided with adequate training or is unhappy, they are more likely to make mistakes. This, in turn, can disrupt your daily operations and slow you down. It can potentially lead to a guest being disgruntled which of course, won’t be good for business. The bottom line – you have to avoid operational issues and unhappy guests at all costs. 

The simple solution for this is to ensure that you invest in key business areas as you train your staff properly and sufficiently so they are aware of their responsibilities. Ensure that each department understands its objectives and has the required resources and capabilities to achieve all their goals. 

A strategic operational plan outlines the expected standards for each department while highlighting performance requirements, duties and responsibilities for the staff along with work schedules. When you look for ways to boost your hotel’s operational efficiency, this can be extremely beneficial for your business. 

3. Create an Effective Management Process

Identifying problems and getting them fixed before they affect your guest in any way is a top management concern. But, when there’s a gap between checks being performed and managers assessing the end result, issues seem to linger. When problems are not addressed, they are likely to take a backseat and eventually be forgotten. This is bound to happen especially when your hotel doesn’t have a centralised management process that can keep track of issues. 

For instance, if there are problems with the automatic doors installed in your hotel, these have to be repaired quickly without any delays. Similarly, you will benefit from using hotel audit software that can help you solve other issues in real-time. You can keep an eye on the status of the action plan used to address the various problems that arise. With the help of automated software programs, you can communicate via a portal and assign tasks to staff, set due dates, conduct discussions and resolve issues proactively. 

The primary benefit here is that management is centralised which means all concerns and aspects of hotel management are highly focused. This means managers have a clear understanding of all the priorities and tasks at hand. 

Boost Your Hotel’s Operational Efficiency with Doorway Services

As entrances and exits are as important as ever, the automatic door installers at Doorway Services can assist you in installing bespoke business doors! With our impressive track record, we help deliver results that exceed your expectations and improve your overall performance and operational efficiency. 

Get in touch with us today for automatic door installation and repair!