Queue management systems, people waiting with their shopping carts in a queue

The Importance of Using Queue Management Systems

Being British, we do love a queue, but let’s be honest, they are annoying. However, when effectively managed, they present an opportunity to keep customers in line (pun intended) as you build a positive business image. 

The question of how to best manage queues is not something new. Businesses today understand that well-designed queue management systems can significantly impact the way any service-based organisation caters to its clientele. 

This is even more relevant today with the ongoing pandemic. It’s important for businesses to make the most of technology and install measures that enable social distancing

Smart queue management systems along with robust traffic flow solutions can help businesses stay on top of issues that arise through queuing. 

Let’s take a look at just how important queuing management systems are!

Control Customer Queues

Nobody likes waiting but queues are unavoidable. With queue management systems, you can manage foot traffic effectively in your store while ensuring that customers wait comfortably without getting too ruffled. 

When customers get an estimate of how long they are likely to wait, it gives them peace of mind knowing that their spot won’t be taken by somebody else. When your customers are happy with the service you provide, they will come back for repeat purchases. On the other hand, you can benefit from the word of mouth marketing they’ll do on your behalf.

When your customers are happy and relaxed, it will lead to increased revenues and profitability. 

Staff Satisfaction

Your store staff will be at ease as customers won’t be overwhelming them by crowding their counters. This means your staff will be able to cater to your customers in a relaxed and controlled environment. Happy employees are more productive which inevitably leads to the customer having a positive experience in your store. 

Enhance the Quality of the Service You Provide

Now that you have staff that is happy and relaxed, you can expect them to provide a great service to your customers. The queue management systems integrated into your automatic business doors will assist you in keeping track of the footfall you receive along with staff performance metrics. If any issues arise at the service level, these are brought to your attention immediately. 

This way you can solve issues in real-time as your store managers keep tabs on live statistics. If need be, they can assign more manpower to attend to something that can help reduce wait times significantly. 

Streamline Store Expenses

With automatic doors (sliding and swinging) and an intelligent customer management system at your disposal, you will be able to keep track of the customer flow in real-time. These systems are capable of predicting customer queues based on historic data records. These records enable managers to make plans in advance and make the most of the available resources. 

For instance, if system statistics show that customer queues start building up only after 11 am, then the staff from the counter can be assigned to some other tasks till its time for them to go back to their counters.

Customer Feedback

Customer is king you’d definitely want to know their thoughts about their store experience. Queue management systems come with customer feedback devices attached so that customer feedback can be received immediately. The findings from this data can be used to further improve your services and products. 

Internet and Mobile Queuing

To get the most out of products and services you offer, customers today are making the most of the internet through their smartphones, laptops, desktops and tablets. Queue management systems make it easier for customers to get in line!

Using queuing apps on their phone, customers can now get in the queue even before they leave their homes. They can secure an appointment for various services over the internet. This means they do not have to wait long for their turn which in turn adds to their quotient of customer satisfaction. 

Call Doorway Services for Smart Business Door Installation and Repair

To maximise the benefits of your queue management systems, its important to install sleek automatic doors that can assist you in regulating and managing the foot traffic in your store.

The professional door installers at Doorway Services are just the people for the job. We ensure that you get the most out of your entrance and exits while keeping your customers safe. 

Get in touch with us today to find out more about door repairs and installation!

Image of a man wearing a mask representing social distancing during the COVID-19 pandemic

How Tech Can Help Social Distancing – Top 7 Tips Retail Stores Can Follow

Supermarkets are among the few places that have remained operative during the COVID-19 pandemic. In spite of that, the number of delivery slots has been kept to a bare minimum to help limit social contact. With retail stores set to open within the next week, the logistical challenge is only expected to grow.

The World Health Organisation (WHO) has advised people to limit the time they spend outside their homes as a means to curb the spread of the virus.

However, people have to step out to purchase medicines and other essential products and as time moves on we will need to begin to return to a new normal. The need to leave your home becomes more frequent particularly for those taking care of an elderly person. 

This is why it is important for retailers to introduce strict social distancing norms such as avoiding physical contact and regular sanitisation of the store.

At Doorway Services, we have put together our top 7 norms every retailer can implement in their store.

Let’s take a look!

Install Customer Traffic Flow Solutions

In order to ease the flow of customers, so that social distancing advice can be followed, many supermarkets find themselves using several members of staff to control the flow of foot traffic. However, what if there was a system to track and monitor this automatically?

Up and coming technology will automatically track the number of customers and entering and leaving your store. Although built with stores in mind, the tech can be used in any building where social distancing needs to be followed. 

Working similarly to a traffic light, green and red LEDs control the flow of traffic into and out of the store, telling customers when they can enter. The system can even work across multiple entrances and exits to ensure accurate data.

Adding Distance Markers on The Floor

Along with limiting the entry of customers in your store, you can also place distance footmarks on the floor. This ensures that there is zero social contact between customers.

You can also implement a one-way system in each section of the store to avoid overcrowding of customers in one aisle.

Ask everyone to follow the distance markers and help them disinfect their baskets, trolleys, and hands before entering the store. For additional safety, install protective screens between customers and your staff.

Introducing a No-Touch Policy

Having a “no-touch” policy in place is more like asking customers to touch only those products that they want to purchase. You can add directional barriers and signs to help customers shop with ease while ensuring they maintain the said 6-feet distance.

Encourage your customers to choose a contactless payment option or pay using their cards, as this ensures there is no exchange of cash.

To make sure every customer follows the social distancing norms, allow just one trolley or basket per person. You could also consider enforcing that customers wear a mask in store, similar to the rules used in the US.

Placing Physical Barriers

You can place physical barriers to prevent queue jumpers or limit the number of people at a checkout point.

These barriers can also be placed at till points to ensure that there is enough distance between your staff and the customer. If your till points are close to each other, then consider closing most of them. Check if the same is required for self-scan tills.

Using Single-Entry and Exit Door

Have a dedicated entry and exit point in your store. To ensure customers are using the right entry point, ask your associates to give them proper directions or place signage near the entrance.

Similarly, after your customers check out, direct them to the respective exit point, as this will help reduce the instances of them walking past each other closely.

Installing Automatic Doors

Manual doors require customers to use their hands to open the doors. During this situation, it is crucial to avoid physical contact with surfaces that are likely to carry the virus.

Instead, why not install commercial automatic doors in your store to completely remove the concept of pushing the door open with your bare hands?

As an added precaution, you can pair these automatic doors with a counting system, similar to that seen in point 1, to maintain social distancing. This way, you can restrict the flow of customers and ensure the creation of a safe environment within your store.

If you want to find out more about our automatic door installation and repair services, click here!

Providing Your Staff with Protective Gears

The safety of your employees has to be your top priority when running a retail store in a pandemic.

It is important to provide them with the necessary protective gears such as masks, gloves, and safety visors. This will not only help limit their social contact but also ensure they are protected from the virus at all times.

Contact Doorway Services for Commercial Door Installation and Repair

If you own a retail business, it is important for you to have all the above-mentioned social distancing norms in place. Assess your entire store and see how you can deal with the effects of this pandemic whilst doing your bit to curb the spread of the virus.

Get in touch with us to know more about our services.